Xempla Remote Ops Agent
AI Agent for Remote
Operations and Engineering Teams
Help your engineers run high-quality investigations and make engineering-wise decisions that enhance the value of corrective maintenance activities, faster than ever with AI-powered assistance and advanced workflow automation.
The Modern Engineering & Maintenance Operations Model Is Broken.
Today’s Remote Operations Engineers are drowning in low-level admin work and manual processes that take them away from core engineering tasks. There are simply too many distractions - inadequate tools and poor collaboration systems between remote and onsite resources add to the chaos. As critical investigations and maintenance decisions get delayed or lack engineering rigour, your promise of world-class asset performance and reliability goes for a toss. The result? Unhappy clients, bloated service costs, and failure to realize the full potential of your engineering talent.
50%
Time spent by engineers on core engineering tasks and high-value strategic initiatives.
Introducing Xempla Remote Operations Agent:
AI and Automation Superpowers for ROC Engineers
Free engineers from repetitive manual tasks and bring the focus back on high-value engineering with AI-powered assistance and intelligent automation.
Automated Triaging
Dedicate more time to creative problem-solving with AI-powered triaging that prioritizes critical issues and automates time-consuming manual diagnostics.
Lightning-Fast Investigations
Investigate issues faster with instant access to relevant data and asset-specific insights on demand, ensuring no detail is overlooked during the process.
AI-Enhanced Decisions
Combine engineering expertise with AI-generated insights and recommendations to make the most productive decision for every situation.
Hyper-Focused Workflows
One interface with guided workflows keeps engineers engaged in productive work, reducing distractions from multiple screens and unnecessary information.
Intelligent Prompts
With intelligent automation and prompt-based single-click actions, engineers can drastically reduce or eliminate the need for repetitive manual tasks.
Work Order Templates
With pre-filled suggestions, ensure work orders are precise and actionable for technicians to accelerate resolutions, and drive better maintenance outcomes.
Unleash Engineering Productivity Like Never Before, Get More Done With Your New AI Assistant
Hyper-focused sessions, AI-supported investigations, seamless communication, and automated assessments. Everything you need to be more productive, right from issue discovery to impact verification of corrective work orders.
Focus on the most critical and persistent issues requiring immediate attention
Run engineering-wise investigations in minutes with advanced decision support
Collaborate with technicians to accelerate corrective actions and resolve issues faster
Measure the effectiveness of closed work orders with automated impact assessment
Remote Ops Agent:
Typical Session For An ROC Engineer
Session Duration (mins)
66
Number of Investigations
52
Work Orders Generated
3
DIIV Cycles
2
Avg. Triaging & Resolution Time (mins)
2.36 / Ticket
Customers driving significant productivity gains and running an optimized maintenance operations model to achieve better outcomes:
20% Reduction in Reactive to Total Work Order Ratio
Increased Productivity, Lower Turn Around Times
85 Early Asset Lifecycle Events Avoided
69 Critical Asset Outages Prevented
18% Reduction in Maintenance Visits
Improved Customer Satisfaction and After-Sales Service
Powerful Automation and Intelligence for Technicians
Reduced Operational and Service Engineer Costs
Unprecedented Efficiency & Cost Savings For Your Remote Operations Center
Use the calculator to see how much you can save annually per engineer, just from the time saved per ticket by the Agent’s automation of initial triaging!
Important Considerations
- These calculations are approximate and do not consider other factors such as benefits, overhead costs, or potential overtime.
- The cost savings from reduced truck rolls and other operational efficiencies aren't included in this analysis and could potentially increase the total cost benefit further.
- The value of increased consistency, standardization, and improved decision-making is difficult to quantify financially but could provide significant additional value to the client.
- The time saving per ticket is an estimation, and some tickets will likely have more time saved than others.
Savings Calculator
Result
Cost Reduction & Revenue Growth Opportunity
Let Your Engineers Focus on Engineering.
Let Our Agent Handle The Rest.
Resources to Level Up Your Remote Operations Center
Discover the tools and strategies you need to supercharge your remote maintenance operations. From expert insights to real-world applications, these resources contain the key to your success beyond the imaginable.